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Voice Portal



In its most generic sense a voice portal can be defined as “speech enabled access to Web based information”. In other words, a voice portal provides telephone users with a natural language interface to access and retrieve Web content. An Internet browser can provide Web access from a computer but not from a telephone. A voice portal is a way to do that.
Overview
The voice portal market is exploding with enormous opportunities for service providers to grow business and revenues. Voice based internet access uses rapidly advancing speech recognition technology to give users any time, anywhere communication and access-the Human Voice- over an office, wireless, or home phone. Here we would describe the various technology factors that are making voice portal the next big opportunity on the web, as well as the various approaches service providers and developers of voice portal solutions can follow to maximize this exciting new market opportunity.

The voice portal market is exploding with enormous opportunities for service providers to grow business and revenues. Voice-based Internet access uses rapidly advancing speech recognition technology to give users anytime, anywhere access to Web-based information. And it uses that most universal form of communication and access: The
human voice over an office, cellular or home phone. The potential of voice portals is as big as the reach of the telephone, which today number 1.3 billion around the world. Compare that to the 250 million computers with Internet
access and it is easy to understand why analysts believe voice-enabled Web access will take off. Frost & Sullivan* estimates a 54% growth rate for the voice portal market segment over the next six years. The Kelsey Group* predicts $5 billion in voice portal service revenues by 2005, including advertising, subscriber bounties, and location-
specific commerce, with an additional $7 billion incremental revenue to infrastructure providers that serve those companies. By 2005, they predict, 45 million users of wireless phones in North America will regularly use voice portals to perform "their everyday cyberchores."




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